Online orders under $5000 may be returned up to 90 days from date of purchase. A 15% restocking fee will apply.Orders over $5000 are final sales.
Returns are only available on standard product. All custom items, canopies, and parts are non-returnable.
Yes, they are all TRIAC or ELV dimmable.
Everything we make is from hand, the custom nature of our business may require slight adjustments. Slowly shifting the shade holder, rotating the cord, or simply letting gravity apply tension can help. If the light is refusing to hang straight, please feel free to contact us to work through the issue.
Standard cords have an 8' drop length. Lighting fixture sizes are available on their respective product information pages. We also offer fully custom lighting at additional cost.
A canopy is a metal plate used to cover a junction box in a ceiling and hang pendant lights and chandeliers.
Yes, we can assist you with custom arrangements. Custom Canopies are a great way to take our handmade lighting collections and make them your own work of art. To inquire contact email@example.com
Yes. Lights using a single pendant canopy can easily be installed on a vaulted ceiling. Multi-Pendant Canopies are a little more complicated, but our custom design department can help find a solution to your specific ceiling.
We highly recommend hiring a licensed electrician. We have installation instructions for all of our lighting fixtures provided with the product and also available on our website.
Use glass cleaner on all glass parts, and for everything else use a dust cloth or a cloth damp with only water.
Use a microfiber cloth with glass cleaner or diluted white vinegar solution.
YES to all collections
You can order a new cord. Contact firstname.lastname@example.org
Yes, we always leave a little extra cord for adjusting the fixture heights during installation. We also offer custom cord lengths, if you need more than 8ft.
You can contact us here. We will be happy to assist you.